Ordering and Payment

What information do I need to provide upon placing an order?

You will need to provide the following:

• Your name and email

• Leader Scorecard: The name and email for the subject

• Team Scorecard: The team and company name

• Board Scorecard: The company name

• The emails for all participants in the interviews (minimum of 3, more can be added after order is placed)

• The date you would like the Scorecard delivered

• Your credit card information

What currencies and payment methods does Clutch accept?

Clutch takes payments via credit card. Visa, Mastercard, American Express and Discover are accepted.

When will I be charged for my order?

Your credit card will be charged upon submitting your order.

Will I receive an order confirmation?

Yes, you will receive a confirmation email from team@clutch-insights.com about next steps. You also receive a payment confirmation email from Stripe.

How do I receive my digital products?

You and your participants will receive the Clutch Scorecard by email when it’s completed, no later than the deadline that you selected in your order. To ensure you receive a well-rounded Scorecard, remind your participants to check their email and fill out their Interviews

Can I cancel an order?

Sorry, because the survey process begins upon order submission, we can not cancel an order.

What is the Scorecard delivery date?

The Scorecard delivery date is the date upon which you will receive your completed Scorecard. This date determines how much time your participants have to complete their interviews. You select the Scorecard Delivery Date when you place your order.

Why is the Interview Completion Due Date earlier than the Scorecard Delivery date?

In order to generate your Scorecard, Clutch requires two business days to aggregate, analyze, and synthesize the response date. That means that all participant Interview data must be submitted two days prior to the Scorecard Delivery date, which we call the Interview Completion Date.

How do I add participants after I’ve purchased a Scorecard?

The individual who purchased the Scorecard will receive an email upon placing an order with instructions for adding additional participants.

Why can’t I add participants after a certain date?

You can’t add participants after the Interview Close date, which is 2 days before the Scorecard Delivery Date. The aggregation, analysis and synthesis begins on the Interview Close date. 

How do I initiate my Progress Scorecard?

The individual who purchased the initial Scorecard will receive  an email from team@clutch-insights.com 90 days from the initiation of your first Clutch Scorecard. This email contains the instructions to initiate your Progress Scorecard.

What if the person who ordered our first Scorecard no longer works with us?

Email team@cluch-insights.com with the name and email of the new admin, and your Leader, Team or Board name to get instructions on initiating the Progress Scorecard.

Determining Participants

I’m buying a Leader Scorecard. How do I determine who should provide feedback?

The goal of the Clutch Scorecard is to get a well-rounded perspective on the leader’s effectiveness by interviewing a selection of colleagues. Participants should include peers, bosses, direct reports, as well as external partners, board members, clients, or others who see the leader’s work and can speak to their impact.

I’ve identified the people I want to ask to give feedback for a Leader Scorecard. Do you have a template that I can send them to get their approval?

Yes. See below.

I have ordered a Clutch Leader Scorecard for you to provide feedback about my performance.

• Visit the Clutch website to learn more 

• Look out for emails from team@clutch-insights.com with instructions

• Please complete your interview by the deadline

• Check out the FAQ at clutch-insights.com/faq

I’m buying a Team Scorecard. Should I invite direct reports only to participate or can I include others who work closely with us like HR and Finance Business Partners. What about my Admin?

The answer is: it depends. We suggest that you include the people on the team who are highly engaged with each other on a regular basis. A rule of thumb can be to include those members who attend your Weekly Staff Meeting.

Communication

I just placed an order. What do I need to communicate to the participants?

We recommend that you send the participants an email with the following information:

• I have initiated a Clutch Scorecard for you to provide feedback and receive insights

• Visit the Clutch website to learn more 

• Look out for emails from team@clutch-insights.com with instructions

• Please complete your interview by the deadline

When I placed an order, I opted to add an additional resource to receive a copy of the communication about the Scorecard. What should I communicate to them?

We recommend that you send the additional resource an email with the following information:

• I have ordered a Clutch Scorecard and have requested that you get copied on all of the communication that I receive

• Visit the Clutch website to learn more 

• You will receive emails from team@clutch-insights with updates on the status of the Scorecard 

• These communications are meant as an fyi only

How do I know if people complete their interviews by the deadline?

The buyer and any admins will receive an email update every time a participant submits. In this way you can monitor the progress of submissions and determine if you need to push out the Scorecard Delivery Date.

How do I stay in the loop if I’m ordering the Scorecards, but am not participating in the interviews?

The person placing the order will automatically receive all updates that the participants receive about Interviews and Scorecards. In the order process, you can also add additional email addresses for who else should receive the Interview and Scorecard updates.

Interviews and Scorecards

Can I customize the interview questions?

No. Clutch has already created the questions that will elicit feedback on the most important skills required for leader, team and board effectiveness.

How are the Clutch Scores calculated?

Clutch analyzes the feedback in comparison to the 15 Clutch Skills to provide you with a score in Culture, Strategy, Execution and Overall effectiveness. We have trained the Clutch AI to analyze all interview response data. Think of it like a teacher grading an essay - we’ve trained the Clutch AI to analyze all the self-reported context from the Interviews and then give you a grade, measured against the Clutch Capabilities and Skills.

How are the Clutch Score (Overall/Culture/Strategy/Execution) summary paragraphs generated?

We prompt the Clutch AI to read and understand all participant responses. Then, we ask it to familiarize itself with the Clutch Skills Framework. Next we ask it to analyze the responses data and summarize it in comparison to the skills framework. This allows the Clutch AI to provide thoughtful summaries comparing your participant responses against our proven Clutch Framework.

What are the Clutch Skills?

You can find the Clutch Skills on the website for Leader, Team and Board. 

How do I know if my scorecard results are good?

Clutch provides a scale so you know how you compare to other leaders and teams. High performing leaders and teams score between 80-95, moderately performing leaders and teams between 65-80, and low performing teams less than 65. 

Participant Questions

How do you ensure my responses are anonymous?

Clutch was built to help people have the safety to speak the truth in their feedback.

Only Clutch’s AI sees the responses that participants submit. Once all responses for a Scorecard are submitted, they are reviewed in aggregate and summarized by Clutch AI. To take it a step further, we specifically prompt the AI so that it never directly quotes nor shares examples provided by participants, it only provides aggregate and summarized trends and themes. You are asking me to share a lot of confidential information. How does Clutch avoid that information being accessible with AI tools?

Clutch cleans all participant interview response data of identifiable information including company or individual names before sending into the LLM. 

I paused my interview and now I can’t find it. How can I resume the interview?

Your data is stored in the local browser. That means as long as you keep the window open, you can continue. However, unfortunately if you close your browser you must start your interview again.

Privacy and Security

You are asking me to share a lot of confidential information. How does Clutch avoid that information being accessible with AI tools?

Clutch cleans all participant interview response data of identifiable information including company or individual names before sending into the AI.

For more information please see our Privacy Policy. If you would like Clutch to stop processing your data or delete any information we have about you, then please email us at team@clutch-insights.com.

How does Clutch use AI?

Clutch uses AI in the form of an LLM (large language model) which analyzes all Clutch Interview submissions. We’ve trained the Clutch LLM on the Capabilities (Culture, Strategy, Execution) and the 16 skills within them. During analysis of interview response data, the Clutch LLM provides the Clutch Score, a grade to indicate how well the team is performing in each Capability. The Clutch Bot has been prompted to review all interview response data and create the summaries that are displayed on the Clutch Scorecard.

From a technical perspective, we also use AI to build our products, optimize workflows, and ensure that what we build here works the way we intend it to.

Customer Support

How can I contact customer support?

You can reach customer support by email at team@clutch-insights.com.